Privacy Policy
Counsel review required before launch. A substantive draft describing the data this platform actually handles — not placeholder text. State privacy laws (CCPA/CPRA and others) impose specific disclosure duties. Have it reviewed, then delete this banner.
1. What we collect
You give us
- Name, email address, mobile number and date of birth at registration.
- Identity documents at verification — government photo ID, proof of address, and proof you own the payment method.
- Anything you send to support, including chat transcripts and attachments.
We record as you play
- Wallet transactions: purchases, Sweeps Coins granted, plays, and redemptions.
- Which game systems you launch, and when.
- Login events, IP address, approximate location, device and browser.
We do not collect
- Card numbers. Payment details go directly to our processor and never reach our servers.
- Biometric data, precise GPS, or contacts from your device.
2. Why we use it
- To run your account — issuing credentials, tracking your wallet, settling redemptions.
- To meet legal duties — age verification, identity verification, anti-fraud and anti-money-laundering checks, and confirming you are in a permitted jurisdiction.
- To keep the platform fair — detecting duplicate accounts, collusion and promotion abuse.
- To improve the product — aggregate usage analytics. Analytics load only after you first interact with the page, never on page load.
We do not sell your personal information, and we do not share it with third parties for their own advertising.
3. Who we share it with
- Game system operators — the minimum needed to issue and maintain your credentials on their platform.
- Payment processors — to take purchases and pay redemptions.
- Identity verification providers — to check documents you submit.
- Law enforcement and regulators — where we are legally required to.
4. How long we keep it
- Account and transaction records: for the life of the account, then five years after closure, to meet financial record-keeping obligations.
- Identity documents: five years after account closure, then deleted.
- Support conversations: two years.
- Analytics: aggregated after 14 months and no longer linked to you.
5. Your rights
Wherever you live, you may ask us to give you a copy of your data, correct it, delete it, or stop using it for a particular purpose. Where you are covered by CCPA/CPRA or a similar state law, you also have the right to know what we collect and disclose, to delete it, to correct it, and not to be discriminated against for exercising those rights.
Some data we must keep even if you ask us to delete it — transaction records and verification documents carry legal retention periods. We will tell you when that applies and why.
Make a request at support@instantstakes.com. We respond within 30 days and may need to verify your identity first.
6. Cookies and analytics
We set a session cookie to keep you logged in, and a small number of preference cookies (sound, theme, dismissed notices). Analytics scripts are deferred until your first tap or keypress, so a visitor who lands and leaves is never measured.
7. Security
Traffic runs over TLS. Passwords are hashed, never stored in readable form. Access to production data is restricted and logged. No system is perfectly secure; if a breach affects your data we will notify you and the relevant regulator as required by law.
8. Children
The platform is strictly for adults 18 and over. We do not knowingly collect data from anyone under 18. If we discover an underage account we close it and delete the data.
9. Changes
Material changes will be emailed to registered accounts and posted here at least 14 days before taking effect.
10. Contact
Privacy questions and requests: support@instantstakes.com, or via our contact page.